Refund Policy

• At Soka, we are committed to ensuring your experience with our mobile phone accessories is as seamless and enjoyable as possible. Our return policy is designed with fairness, clarity, and your satisfaction in mind, in line with Australian consumer protection law.

• Our return policy applies to all mobile phone accessories purchased from Soka. We provide a Warranty on all our products, covering any faults related to manufacturing defects.

We will gladly offer a refund or replacement if the product:

• Has a major fault
• Is not of acceptable quality
• Is not fit for the purpose for which it was purchased
• Has been wrongly described or does not match the original description
• Is different from the sample shown to you

Minor Faults

• For minor faults, we will repair your product within a reasonable timeframe, ensuring it meets the expected standard.

How to Return a Product

• To return a product, please send it to the following Soka warehouse address, along with your original proof of purchase. Please note that for both major and minor faults, we may need to assess the product at our warehouse before issuing a refund or initiating repairs.

Non-Refundable Conditions

Please choose your products carefully as our refund policy does not cover:

• Changing your mind or making a wrong decision
• Finding the item at a lower price elsewhere
• Accidental damage (including water damage) caused after purchase
• Failure to provide a valid proof of purchase

Exchange/Refund Timeline

• Refunds or exchanges can only be processed within 30 days from the date of purchase, along with a valid receipt. After 30 days, products can only be exchanged or repaired in accordance with Soka’s warranty policy.

• Thank you for choosing Soka, and we look forward to providing you with quality mobile phone accessories for all your needs.